Contact Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can realistically help with, and where to go when your question is really for a casino, a regulator or a support charity. We publish research-based guides about casinos not on GamStop for adults in the UK, and we are not a casino ourselves.
What we can help with
We are an independent information site. Getting in touch is most useful for:
- Corrections: a bonus term, payment method or licence detail on our pages that looks out of date or wrong.
- Feedback: a guide that was unclear, or a topic you would like explained, such as wagering requirements or withdrawal checks.
- Questions about our content: how we reached a rating or why an option appears where it does. Our About Us page covers who we are and how we work.
- Reports of your own experience: if a casino we list behaved differently from what we described, we want to know so we can review the entry.
Use the contact details or form shown on the site. We do not publish a phone line or live chat here, and we cannot promise a reply time.
What we cannot do
We do not hold your account, your money or your bonus. That means we cannot:
- release a withdrawal, reverse a bonus forfeiture or reopen a closed account;
- act as your representative in a dispute with a casino;
- confirm whether a particular payment will clear on your account;
- give legal, financial or debt advice.
Offers change often. The headline deals shown on this site are casino advertising, and the operator's own terms decide what applies to you. Information on this site was last checked on 30 September 2026, but always read the current terms before depositing.
Casino problem? Start with the casino
If you have a complaint about one of the operators we list, including Betmica, Kikibet or Betninja, the first step is the casino's own support team. A sensible routine:
- Gather the facts: account email, dates, amounts, transaction references and screenshots.
- Contact customer support in writing, by email or live chat transcript, so there is a record.
- Ask for the specific term in the bonus or withdrawal rules they are relying on.
- If the reply is unsatisfactory, escalate through the casino's formal complaints procedure and note any stated deadline.
- Check which licence the casino holds and whether that licensor, or an approved dispute service it names, accepts complaints.
Be realistic about protections. A casino that accepts British customers is not necessarily authorised by the UK Gambling Commission, and the dispute routes open to you with an overseas licensee can be narrower. Our Terms and Conditions set out how this site itself operates.
Need support with your gambling?
If gambling is causing you harm, or you are worried about someone else, please speak to someone. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers free, confidential support. You can also use self-exclusion, deposit and loss limits, or blocking software. Our Responsible Gambling guide explains these tools, including GAMSTOP, which covers sites licensed in Great Britain.
If you registered with GAMSTOP to take a break, think carefully before looking elsewhere. Please do not write to us asking us to help you get around an exclusion; we will not assist with that.
Commercial relationships and independence
We may earn commission if you join a casino through links on this site. Commission does not buy position: ratings and ordering are editorial decisions based on the information we have reviewed, not on what an operator pays. We have not tested these sites ourselves by depositing or withdrawing, and we say so where it matters.
Before you write to us
- Name the page and the section you are asking about.
- Tell us what you expected and what you found instead.
- Never send passwords, full card numbers or identity documents. We will never ask for them.
Looking for the comparisons instead? Head to our main guide to non GamStop casinos. You must be 18 or over to gamble, and gambling should be treated as paid entertainment, never as a way to earn money or solve money worries.